As a company, we here at CleandUp want to ensure that you as the customer are provided the best service possible and therefore have established a Cleaning Agreement. Through our Cleaning Agreement, we aim to clearly communicate a standard level of professional service.

Cleaning Agreement

Through the booking of a cleaning service by telephone, e-mail, or website Customers and CleandUp (service provider) mutually agree to the following terms:

Employees: All employees go through rigorous training in CleandUp standard. For your protection and peace of mind, all employees undergo a nationwide background check during the hiring process. All employees are covered under our worker’s compensation policy, liability insurance and bond. A team leader is assigned to your home. While we make every effort to keep the same team leader assigned to your home, we cannot guarantee it. Illness, promotions, vacations, etc, can all result in a change of team or change of cleaners on a team.

• Our employees will be respectful while in your home. They will not smoke or eat while in your home, nor do they watch TV. For their own safety, we do allow them to bring their own water with them, as well as set out for breaks during longer cleans. They do not answer the telephone or doorbell for their safety. Their only purpose while in your home is to clean.

Services: CleandUp provides whole-home cleaning services at a room based rate. We do not charge hourly rates and do not guarantee a set number of labor hours.

Wear and Tear: The longer we live in our homes, the more wear and tear builds up in them. Baseboards, the bottom of showers and tubs, mold/mildew, excessive water spots and soap scum on glass shower doors, worn flooring, grout, window tracks, etc. are all areas where wear and tear will impact results. Although we are professionals, we are not miracle workers. Sometimes we are called in too late to correct damage that is already done, these areas may take more than one cleaning to improve in appearance or may not come clean at all.

Extra Services: If you require extra services or additional cleaning on your scheduled cleaning day, please contact us at least 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services. Please note that if extra services are requested after the original booking, CleandUp cannot guarantee we can complete them on the originally selected service date and may need to reschedule the clean.

Extra Services provided by CleandUp include:

• Green Cleaning

• Laundry Service

• Trash Can Cleaning 

• Oven Cleaning (Premium Clean Add-on Only)

• Seasonal Add-ons

Custom Jobs: At CleandUp, we understand that every home is unique and may require specific cleaning needs beyond our standard whole home cleaning service. That's why we gladly offer custom jobs tailored to your requirements. Custom jobs are defined as any cleaning request that deviates from our regular scope of whole home cleaning, such as focusing on specific rooms or areas within your home. It is important to note that all custom jobs, regardless of the number of rooms involved, are subject to a minimum charge of $100. This minimum price ensures that we can allocate the necessary time, resources, and attention to detail required for any custom cleaning task. Rest assured, we are committed to delivering the same high-quality service for custom jobs as we do for our whole home cleaning service. Custom jobs are priced per room following a similar price pattern of our normal pricing, it is as follows:

Bedrooms, Living rooms, Basements, Dens, etc. - $25 Per

Half Sized Bathrooms and Up - $15 Per

Kitchens - $50 Per

Example: 1 Bathroom, 1 Living Room, 1 Kitchen. $15 + $25 + $50 = $90, so a $10 fee would be applied to reach the $100 minimum. If $100 is crossed there will be no extra fee applied.

Cleaning:  Our professional house cleaners take pride in cleaning your home. Since we wet-dust finished surfaces, our tools and techniques allow us to remove most of your home’s dust in a reasonable amount of time and effort.

Please note the following limits:

• Settling Dust:  During the dusting process, some dust becomes airborne and will not settle until we have left.  Especially in the warmer months, when windows are open and fans are blowing, dust accumulates much faster. It may take several visits before settling dust becomes minimized.

• Dusting Knick‐Knacks, Collectibles, and other small items: We clean small items based on the size and the number of items on a flat surface. If items take up less than 50% of the surface area of a flat surface, we will pick items up and dust underneath, if items take up 50% or greater, we will generally dust the accessible surfaces.

• Clutter: Our main focus is cleaning surfaces. Your clean will be far more satisfactory if the team does not have a great deal of clutter with which to contend. Working around and picking up large piles of paperwork and other clutter takes time and can prevent cleaners from accessing a surface.

• Cleaning height limits: Our professional cleaners use both a 2-step stool and extension dusting poles. We will not high dust items using the extension pole that may be hung improperly because we are not able to secure it while we clean.

• Showers and Tubs: Showers and Tubs can accumulate lime, calcium and soap scum. Our cleaning products work very well on cutting through these deposits, however, sometimes it may take a few visits before showers and tubs become free of these deposits. (If you have heavier build-up, we recommend our deep clean service to begin with.) Mold and mildew are organic and will grow deep into and behind grout or calk. Surface stains will be minimized by our cleaning products, but completely eliminating it may require the homeowner to have these areas re‐grouted or re‐caulked.

• Special Surfaces: CleandUp uses standard methods of cleaning; you are responsible for informing management of any surfaces that need specific specialty cleaning products or methods prior to your first clean. No liability will be assumed by CleandUp for damages if not informed of said surfaces. Specialty surfaces include but are not limited to: Marble countertops; Waxed wood flooring; Unfinished wood and flooring; and Cork flooring.

• Extra Rooms: Our prices are room based, the prices provided on our website are base pricing. If you happen to have a 4 bedroom with 5 bathrooms then your cost will reflect those additional rooms. Each additional bedroom is $25 and each additional bathroom is $15. Basements are priced as “bedrooms” and carry a $25 charge.

• Extra Dirty Rooms: Rooms that are excessively dirty or cluttered can significantly slow down the cleaning process, hinder cleaning efficiency, and require additional supplies. An additional fee of at least $25 will be applied for extra dirty rooms. Our service agreement contains a dedicated subsection that provides complete transparency in identifying an 'extra dirty room.' This approach provides you with peace of mind, as we adhere to a standardized criteria and do not label any room in need of cleaning as 'extra dirty' indiscriminately. We highly recommend carefully reviewing the agreement and kindly informing us during the booking or prior to your appointment if you have any rooms that meet the specified criteria.

Cleaning Supplies: We provide our professional house cleaners with all necessary tools, equipment and cleaning supplies necessary for a thorough job.

• Use of homeowner’s Products: If you would like to request the use of your own cleaning product you must notify us at least 1 week OR at scheduling, if scheduling within one week, before your appointment to allow us to review the product. We may deny the request for safety or liability concerns. Since we have not tested your products for effectiveness, we will not be responsible for any damage associated with that product or solvent and the Satisfaction Guarantee will not apply. Any effect on our ability to complete your clean as expected due to the use of your products may result in additional costs.

• Use of Homeowner’s Vacuum or Equipment:  If you, the homeowner, request our professional house cleaners to use your vacuum or other equipment such as mops or dusters, we will not assume or accept any liability for damage to the unit itself, to your home or any of its contents, and the Satisfaction Guarantee will not apply. Since we are not responsible for maintenance or training with the unit, we will not be responsible for any repairs to it. Additional time and effort will be required to use only the homeowner’s vacuum (which usually doesn’t have the ease and accessibility of our vacuum attachments), resulting in an additional cost to clean your home. CleandUp reserves the right to refuse the use of the client’s equipment.

Damage or Breakage:  Our professional house cleaners exercise the most reasonable care when cleaning your home. We are not liable for damage that is caused by “normal wear and tear,” improper installation of an item in your home, or artwork, collectibles or family heirlooms valued over $100 that were not disclosed during the setup process. These items include but are not limited to the following examples:

• Carpet & Rug Snags:  Carpet snags are the result of “exposed loops” caused by normal wear and tear, moving furniture, etc. which are snagged by a vacuum’s roller brush. We take the most care possible to prevent rug snags while vacuuming, but are not able to avoid wear and tear that is not readily visible and will not be responsible for any damage caused.

• Broken Blinds:  Customers should be aware that there are some inherent risks each time your blinds are cleaned. Blinds will become brittle from daily exposure to the sun, and strings/chords will weaken over time resulting in breaks. For this reason, CleandUp does not clean mini-blinds.

• Improperly hung pictures/decorations/mirrors/clocks/fixtures: If these items are securely/properly attached to the wall, they should not fall when the item is cleaned. CleandUp will not dust painting or any items hanging items it deems a falling risk.

• Artwork, Collectibles, Family Heirlooms and valuables over $100: These items are expensive or impossible to replace; we will not take the risk of cleaning such items. When scheduling your initial cleaning, please let us know about any of these items so we can avoid cleaning them unless the customer wants to sign a waiver of liability. It is the customer’s responsibility to inform CleandUp of any new items brought into the home, after our initial setup, that fall into this category.

In the event an item is damaged or broken in your home our personnel are instructed to call our office at once in addition to completing a damage report. Cleaners will also photograph the damage for our records. You will be notified as soon as possible via email after our office receives the completed damage report.

Extra Dirty Rooms: An extra dirty room incurs an additional fee of at least $25. To ensure clarity regarding the criteria for defining an "Extra Dirty" room, we would like to outline the specific requirements. In order for a room to be classified as "extra dirty," it must meet a minimum of two of the following points, unless otherwise specified with an asterisk (*) in its individual point. These rooms are designated as "extra dirty" by meeting that particular qualifier:

• Excessive dust buildup on surfaces, including furniture, shelves, and floors.

• Stains on carpets or upholstery that require deep cleaning.

• Cobwebs in corners or hard-to-reach areas.

• Excessive grease buildup in kitchens, especially on stovetops, countertops, and appliances.*

• Thick or hard grime on walls, baseboards, or door frames.

• Lingering pet odors or stains.

• Excessive pet hair.

• Mold or excessive mildew growth in bathrooms, especially in shower stalls or tile grout.

• Cluttered or disorganized spaces that require additional time and effort to clean. *

• Neglected or rarely cleaned areas such as ceiling fans, light fixtures, or window blinds.

• Water stains on bathroom fixtures or hard water buildup on glass shower doors.

These types of rooms are typically discovered on-site. The crew at Cleandup will make attempts to contact the customer via phone calls, with up to two (2) contact attempts made, in order to notify them in the case of an excessively dirty room. Our intention is to consult with the customer regarding the room's condition to prevent any unexpected charges. If our attempts to contact the customer are unsuccessful, and we proceed with cleaning the room, it will be cleaned as planned, and the customer's bill will be adjusted accordingly.

Indoor Smokers: Due to the substantial strain placed on our equipment by indoor smoking within households, CleandUp implements a fee of $50 for residences with indoor smokers. The rigorous nature of cleaning necessitates the replacement of our cleaning tools after every indoor smoking session. For instance, any rags we use must be disposed of due to the buildup of grime from smoke within the home, and our vacuum requires thorough cleaning multiple times to prevent the scent or smoke particles from entering the residences of our other clients. While we understand the weight of this fee, it is essential to offset the frequent damage incurred by our equipment.

Hazards: You are responsible for informing CleandUp of potential hazards in the home. Should CleandUp deem hazards a risk to health and safety, services may be subject to cancellation. If no notice is given by the Booking Party any cancellation may be subject to CleandUp’s late cancellation fee. Hazards include but are not limited to:

• Bio-hazards; blood or any bodily fluids, mold; We are not insured to handle these tasks, nor trained/equipped.

• Fire or water damage

• Any type of bug infestation including but not limited to fleas, cockroaches, termites, and bedbugs.

• Animal waste including but not limited to litter, feces, training pads, and vomit.

Services Not Included: Our room-based service fee guarantees the completion of all tasks included in our cleaning checklists. Services not included in our cleans are listed below.

• Clean the interior of curio cabinets (will only feather dust exterior)

• Provide any pet or children-related services*

• Deep Clean/Shampoo carpet

• Clean Chandeliers

• Dish washing services

• Personal organization

• Provide stain removal

• Clean exterior of windows

• Remove Paint

• Junk removal

• Service outdoor areas*

• Clean areas above the reach of our 2-step step ladder

• Move or lift items over 35lbs including moving furniture or appliances

Pet Waste Removal

Residential Clients:

• We provide pet waste removal services for residential clients at a rate of $15 per week for one dog.

• Pricing varies based on the frequency of cleaning:

  • $13 for twice-weekly cleaning.

  • $11 for three-weekly cleanings.

  • Large yards are subject to a surcharge simply due to their size.

• This service is exclusively subscription-based for residential properties. We will not preform one time pet waste removal.

Commercial Clients:

• For commercial clients, we charge $5 per unit with a minimum requirement of twice-weekly visits.

• Our aim is to ensure that pet waste accumulation is minimized to maintain a clean and hazard-free environment for pets and residents.

• We understand the importance of timely removal to prevent unsightliness and potential health hazards posed by accumulated waste.

• Additionally, we will stocki and maintain pet waste receptacles on the property, ensuring a constant supply of waste bags for residents.

Contract Terms for Commercial Clients:

• Commercial clients are required to commit to a minimum 3-month contract.

“Estimated Cleaning Time”: Upon booking you will be provided an estimated cleaning time based on the average number of labor hours it takes a professional house cleaner to clean a home the size imputed on our booking form. The total cleaning time may vary depending on condition, the accuracy of the booking information, and other factors. Our “Estimated Cleaning Time” is a courtesy for customers to have a general idea of how long their service will last and plan around it if need be.

Our estimates are usually quite accurate when all areas of the home are accounted for on the booking form. First time cleans typically take longer than our recurring services. Estimated cleaning times may be adjusted after several cleans as our staff becomes more familiar with your home.

Scheduled “Arrival Time” for cleanings: When booking your service, we provide an hour-long arrival window for our cleaners. The actual arrival time may vary due to unforeseen circumstances (traffic jams, weather, the professional house cleaners needing extra time to finish cleaning a previous home, etc.). Cancellations, lockouts, and efficiency may also affect our schedules. If we happen to be early or late for your appointment, we will contact you as soon as possible to provide you with the most accurate expected arrival information possible.

• You will receive two automatic email reminders prior to your scheduled cleaning appointment. One will occur three days prior, the other one day prior. 

Access: You are responsible for providing CleandUp Access to the location of service on the scheduled service date. We offer four entry options, please inform CleandUp Management of the preferred method before the service date.

• The Booking Party may opt to be home to allow access to their home the day of the service. CleandUp cannot guarantee the exact arrival times so the client must be home between the time scheduled to let the cleaner into the home or provide access to the home via key, garage door opener, code, or unlocked door.

• Should the Booking Party reside in a condo or apartment building the Booking Party may leave a key at the front desk or management for CleandUp to access.

If your home has a security system, please ensure that it is turned OFF prior to our cleaner’s arrival, or inform our office of the correct codes and code entry method before your scheduled clean. Please be sure to notify our offices of any updates. CleandUp is not responsible for any charges from local police departments or security groups which may be called as a result of a security alarm in which we cannot deactivate.

• Due to liability, safety, and security reasons, CleandUp staff will not enter any home without express permission and clear access instruction prior to a scheduled clean. If no one is home, our cleaners are turned away, or are locked out of the home for any reason the service will not be performed and cancellation fees will apply.

Rescheduling, Service Request Changes, & Cancelations: Our customers have peace of mind knowing we will be at our scheduled appointments. We request the same courtesy from our customers. Since we schedule weeks and often months in advance, when an appointment is canceled at the last minute, we aren’t able to fill that spot. Our cancellation/rescheduling policy protects our professional house cleaners who depend on the hours we have scheduled for them.

• If you cancel less than twenty-four (24) hours from your appointment time, or cleaners are unable to access the home at the time of your clean (lock-out) you will be charged 50% (half) the amount of your agreed upon rate for the canceled appointment. We kindly ask for at least 48 hours’ (preferably two business days) notice of cancellation once you know you will not be able to keep the appointment time. We are happy to accommodate you with a rescheduled appointment however that will be subject to availability.

• Schedule or service changes may not be made through your cleaners. Please contact our office directly.

• Services may be discontinued by CleandUp in the event of multiple consecutive cancellations.

• Recurring service is priced at a discounted rate. Should you choose to cancel recurring service after only one cleaning, One-Time Cleaning rates will apply.

If you want to adjust your schedule — say, move your weekly clean from Monday to Wednesday — we’ll do our best to accommodate. Simply reach out and together we’ll try to find a time or schedule that works for you. That being said, we discourage too much shifting of schedules, as a reliable schedule benefits both you and your cleaner. This consistency helps us to provide consistent maintenance of your home.

• You may make changes to your service request up to 48 hours prior to your service date through our contact form, or by contacting us directly via phone or email.

• Changes to the service can affect the cost and length of the service and may require the service to need rescheduling.

• In the case that a service needs to be rescheduled, CleandUp will do the best to accommodate the need but cannot guarantee availability to complete the service.

Holidays: CleandUp closes on the following holidays New Year’s Eve, New Year’s Day, Independence Day, Thanksgiving, Black Friday, Christmas Eve Day and Christmas Day. Regular cleaning services will be offered for all other holidays. Should your regular cleaning fall on these days, our office will contact you approximately 2 weeks prior to the holiday to reschedule your cleaning. If you wish to reschedule a cleaning that falls on another holiday throughout the year, please call the office at least 2 business days in advance.

Safety and Work Conditions:

• Temperature Settings:  During summer months, many of our customers turn their air conditioning off or set them to higher temperatures while they are out of the house. On your scheduled cleaning day, we ask that you set the thermostat to, at the highest, 72 degrees Fahrenheit, so your professional house cleaners can work in a safe environment without overheating.

• For safety reasons, if our professional house cleaners arrive to a home that is warm and the air conditioning is turned off or not reduced to safe levels, our cleaners have the right to refuse service if work conditions are deemed unsafe. Due to liability cleaners will not adjust thermostat settings themselves.

• During the winter, we request that the home is between 60 and 72 degrees.

• Cleaners will NOT remove their shoes: For safety and liability reasons, we do not allow cleaners to remove their shoes during cleaning services. Since we clean our way out of every room, we do our best to avoid leaving anything nasty behind.

People and Pets: We are a people and pet-friendly company, within reason.  If any persons or pets will be in the home while we clean, we ask that indoor activity be limited for cleaning efficiency and safety reasons.  We will not clean up vomit, urine, or feces (unless pet waste removal is being serviced) as these present a health hazard to our staff.  Likewise, we will not clean cat litter boxes, bird cages, fish tanks, etc. Pets carry an additional charge of $15 per pet due to the increased cleaning load on a cleaning job that pets cause. Please feel free to call us if you have any questions.

Quality Control and Inspections: After each clean, cleaners will conduct walkthroughs of your home to ensure cleaners are completing all designated tasks. Cleaners will also complete physical checklists.

• Client Walk-through: All first-time clients are offered a walk through with our cleaners after the completion of their clean to ensure expectations are met. If clients are unavailable, or no on-site at the time of complete client walk-throughs will not be completed.

Satisfaction Guarantee: Our mission is to provide the best quality service in town. If there is anything you aren’t 100% satisfied with, big or small, let us know within 24 hours of the service and we will resend a team to reclean the area.

Our guarantee does not apply under the following conditions:

• CleandUp will send rating emails out at the end of each service in which the Booking Party can provide any feedback. In the absence of feedback, CleandUp will assume that you are satisfied with the received service.

• When we use a customer’s cleaning products, supplies or vacuum cleaner by request of the customer

• In the event the customer denies a walk through at the completion of their clean.

• In the event the customer turns our cleaners away before completing a clean.

We welcome your feedback: Getting customer feedback is an important ingredient to a successful house cleaning service relationship. Your feedback helps us monitor the performance of cleaners and deliver the highest quality cleaning experience in the industry. After your cleaning service is completed, we will send you a follow-up email asking you about the service you received, asking you to grade our performance on a scale, and inviting you to provide honest feedback.

Terms for CleanStack Referral Program:

1. The referrer must be an existing customer of CleandUp.

2. To be eligible for the CleanStack Referral Program, the referred person must be a new customer to CleandUp.

3. Both the referrer and the referred person will receive a 5% discount. The referrer is eligible for the referral discount AFTER the referred person's first one-time clean completion.

4. The referrer will continue to receive a 5% discount on their recurring cleaning services as long as the referred customer remains an active client and receives cleans on a recurring basis.

5. The referred person is only eligible for the 5% discount on their first clean and cannot receive the initial discount again, unless they themselves refer a new customer who signs up for recurring cleaning services.

6. The maximum cumulative discount that a referrer can earn is 15% off recurring cleaning services, which is achieved when three referred customers are receiving cleans on a recurring basis.

7. All discounts are non-transferable and cannot be combined with any other offers or promotions.

8. The CleanStack Program can be utilized in conjunction with the regular recurring cleaning discounts, but the combined total discount will never exceed 20%.

9. CleandUp reserves the right to modify or terminate the CleanStack Referral Program at any time, with prior notice to customers.

Payments:

• Cash payments must be made at the time of arrival for the booked service. CleandUp Cleaners will not proceed with the service until full cash payments have been received. CleandUp does not accept checks. For credit card payments, CleandUp will charge the card on the day of the service upon completion of the service or at the close of business hours. Kindly note that CleandUp may authorize a small charge to your card to verify the payment. If the small charge is not refunded, the corresponding amount will be deducted from the final bill once the service has been completed.

• In the event that the Booking Party fails to settle any outstanding invoice within 5 days of the due date, CleandUp reserves the right to suspend any future services until full payment has been received. Please be aware that if payment is not received promptly, CleandUp may initiate legal proceedings to recover the outstanding amount.

• For clients who prefer to pay in cash, it is imperative that they are personally present to make the payment. CleandUp strictly adheres to the policy of not accepting payments left unattended in the client's home, as a legal precautionary measure. In the event that the client is not present to make the payment in cash, the service will not be performed, and an invoice for the cancellation fee will be issued to the client.

• CleandUp does NOT issue refunds under any circumstances.

Late Payments:

1. Definition of Late Payments: Payments for services provided by CleandUp are considered late if they are not received within 5 days of the date the service was rendered or the invoice was issued, whichever is later.

2. Late Payment Interest: In the event of late payments, a late payment interest of 2% per day will be added to the outstanding amount. This interest will be calculated daily from the 6th day after the service was provided or the invoice was issued until the date the payment is received in full.

3. Legal Action for Unresolved Late Payments: If the payment remains unpaid for 14 days from the date of the service provided or the invoice issued, CleandUp reserves the right to initiate legal action to recover the outstanding amount. During the legal proceedings, the daily late payment interest will continue to apply until the bill is fully settled.

4. Application of Late Payment Interest: The late payment interest will be applied to any outstanding amounts, including but not limited to regular service bills, cancellation or rescheduling fees, and any other charges that a customer can be rightfully charged by utilizing CleandUp's services.

5. Communication Regarding Late Payments: CleandUp shall make reasonable efforts to communicate with the customer regarding any late payments. The customer will be informed of the late payment and the accruing interest via email, phone, or written notice, as provided in the customer's contact information on file.

6. Waiver of Late Payment Interest: CleandUp reserves the right to waive or reduce the late payment interest on a case-by-case basis, solely at its discretion. Such waiver or reduction does not create an obligation for CleandUp to offer similar treatment in future instances of late payments.

7. Payment Disputes: If a customer believes there is an error in the billing or any other issue related to the payment, they must promptly contact CleandUp's billing department to discuss the matter. The late payment interest will still apply during the resolution of the dispute unless CleandUp determines otherwise after the investigation.

8. Right to Suspend Services: CleandUp retains the right to suspend any ongoing services if a customer has a history of frequent or prolonged late payments. In such cases, CleandUp will provide prior notice to the customer before initiating the suspension of services.

9. Amendment of Late Payment Policy: CleandUp reserves the right to modify the terms of this late payment policy at its discretion. Any changes made will be communicated to the customers through email or by updating the service agreement on the CleandUp website.

10. By utilizing CleandUp's services and making payments after the 5-day grace period, the customer acknowledges and agrees to comply with the terms outlined in this section on Late Payments. It is the customer's responsibility to ensure timely payment to avoid incurring the daily late payment interest.

Confidentiality:

• All information acquired by CleandUp relating to the Booking Party and/or their service will be treated as confidential and as such will not be disclosed in any manner other than necessary to perform said services.

• CleandUp will require all its personnel to enter into a written confidentiality agreement in regards to any information shared relating to the Booking Party.

• All confidentiality agreements will survive any termination of service.

Office Hours: While we currently lack an official “office”, we are available 6 days a week from the hours of 8:00am to 7:00pm and 11:00am-7:00pm on Sundays. After hours and in cases of a missed call, a voicemail can be left and we will return it as soon as possible.

Termination of Service: Both you, the client, as well as CleandUp have the ability to terminate this Agreement at any point in time, provided that the party wishing to terminate provides notice. Any outstanding payment for the above services owed will be due at the time of termination.

Agreement: By engaging in a booking arrangement with CleandUp (the service provider), the customer (you, the client) acknowledge and agree to abide by all the terms outlined in this Service Agreement, while also committing to uphold its integrity in conjunction with CleandUp. Please be aware that the terms and conditions specified within this service agreement are subject to change at any time, at the sole discretion of CleandUp. It is important to note that legal action may be pursued to recover any withheld payments.